That's nice of them

Got another letter from the complaints department.

"Dear Mr xxxx

As you know, we are currently investigating your complaint that you raised with Abbey four weeks ago. I am sorry for the delay you are experienceing and I would like to take this opportunity to thank you for your continued patience.

Our research is taking longer than expected because we want to make sure a full investigation is done. If we are unable to complete our investigation beforehand, we will write to you again in four weeks time to let you know how we are getting on.

I am sorry that it is taking longer than originally thought and would like to reassure you that your complaint is very important to us."

Well that's nice. My husband's only involvement in this is that he is the joint account holder. I've made all the calls, signed all the letters. They can't even get both account holders names on the letter. (They managed to on the letter I got four weeks ago, so I can't understand why not this time?)